Refund and Returns Policy

At Smart Meble, we are committed to providing you with high-quality products and excellent customer service. Please review the following policy to understand our procedures regarding returns, refunds, and exchanges:

 

Product Inspection and Order Details:

We urge our customers to carefully review product details before placing an order to ensure satisfaction. For any inquiries or doubts, feel free to reach out to us via WhatsApp or email. We are here to assist you.

 

Damaged Product Policy:

Damaged products must be reported within 24 hours of receiving your order, accompanied by pictures/videos of the issue.

Requests made after 24 hours will be considered invalid.

 

Eligibility for Return:

To be eligible for a return, the item must be unused, in the same condition as received, with tags, and in its original packaging.

A receipt or proof of purchase is required to complete the return process.

Once an item has been delivered to you and used, it is no longer eligible for a return. We do offer exchanges under specific conditions.

 

Return Process:

Once your return is received and inspected, we will notify you via email. While we don’t offer cash refunds, we provide store credits, ensuring your continued satisfaction.

The store credit process may take 5 to 7 working days.

 

Conditions for Return:

We reserve the right to reject a return request if the product is used or any packaging material is missing.

Damaged shipments should not be accepted, and responsibility rests with the customer if a product is missing in such cases.

 

Delivery Charges for Return:

Please note: A ₹5,000 delivery charge will be applied to all orders, with the exception of returns.

 

Free Delivery:

All purchases are eligible for free delivery to your doorstep.

 

Shipping Address:

Each order can be shipped to a single address. For multiple addresses, please place separate orders.

 

Self-Ship Returns:

If self-shipping is required, shipping costs will be credited as store credits (up to Rs.80) upon meeting the return policy and providing a valid courier receipt.

 

Damages and Issues:

Report damaged or wrong items with pictures/videos within 24 hours for a prompt resolution.

Giveaways or orders with seasonal discounts are not eligible for exchange or store credits.

 

Exchanges:

Exchanges are subject to stock availability.

Once processed and confirmed, return pick-up will be scheduled within 5 to 7 working days.

 

Contact Us:

For any return-related questions, contact us at support@smartmeble.com.

Note: This policy is effective from the date of purchase and is subject to change without prior notice.

 

Warranty Policy for Smart Meble Furniture:

 

Warranty Policy for Imported Products – On-Call Assistance:At Smart Meble, we understand the importance of transparency and clear communication regarding our warranty policy for imported products. Please review the following terms:

 

Standard Warranty:

At Smart Meble Project, we stand behind the quality of our products. Our standard warranty policy covers wooden parts for a duration of one year from the date of purchase. This ensures that you receive the utmost assurance in the durability and craftsmanship of our furniture. Please note that electronic components, such as wireless charging stations and Bluetooth speakers, are not covered under our standard warranty policy. However, rest assured that our team is committed to providing excellent customer support to address any concerns you may have regarding electronic components.

 

On-Call Assistance:

While there is no formal warranty, we are committed to providing on-call assistance to address any concerns or queries you may have regarding the imported product.

 

How to Seek Assistance:

If you encounter issues or have questions about your imported product, please contact our customer support team at [customer support email/phone number].

Our team will provide guidance, troubleshooting assistance, and information to help resolve your concerns.

 

Limitations:

Please note that on-call assistance does not cover the cost of repairs, replacements, or any associated shipping fees.

The customer is responsible for any expenses related to repairs or replacements.

 

Inspection and Advice:

In certain cases, we may request photographs or additional information to better understand the issue and provide appropriate advice.

 

Local Regulations:

Customers are advised to be aware of and comply with local regulations and standards related to furniture usage and care.

 

Understanding Import Variations:

Imported products may have variations in design, materials, or finishes due to regional differences, and such variations are not considered defects.

 

Contact Us:

For on-call assistance or any inquiries related to imported products, please reach out to our customer support team at: 9968998866

Note: This warranty policy is effective as of January, 2023 and may be subject to updates. Customers are encouraged to review the policy periodically for any changes.